Dish Network Cannot Be Trusted!
TV Satellite Service - Complaint
SANTA ANA, CALIFORNIA -- In 1/2013 I purchased a Dish ViP211k receiver from Camping World but within six month with numerous problems I called Dish to cancel my account. After receiving error messages for the umpteenth time, THEY said I needed a different box but it would cost $80+ dollars. I told them to cancel my account; I wasn't paying anything more for their service. The tech person said there would be no charge for the exchange box, to give it a try and send back mine; I said okay we'll give it a try. Within a couple of days the exchange is made and all is well. Two days later on 7/6 I have no channels because they suspended my account for lack of payment of the $80. How did that happen, I didn't know, I had auto-pay, on the same day 7/6 they emailed me saying they received my normal payment on 7/4 and thanking me? One day I'm up-to-date, two days later I'm suspended, seemed crazy to me so I called.
The problem is with the tech who told me there would be no charge for the exchange; didn't note that in their computer. Instead he wrote that I refused their product insurance and that he waived the postage costs, there was never talk about insurance! No mention that I would have cancelled the service without a free exchange receiver. Today they are willing to waive the $80 if I'll buy their insurance and continue their service. I simply don't feel I owe them anything, nor do I want their service any longer.
Caveat, the reason I'm posting this is to warn you of what can happen when a tech is not honest with you on the phone. I assume they get a star on their badge for saving a customer, but they are absolutely willing to submit untrue statements and cheat you for it.