Sprinkler H&C - Poor Repair Service With Rude Customer Service
Lawn Sprinkler Service
TOMS RIVER, NEW JERSEY -- We've had this company service continue our lawn system from the house's previous owner. Up until last year we had decent service. Last year we called to have the lawn sprinkler system "blown out" as required before winter. We made an appointment with the company, on their schedule, and when I returned home found they shut off the water to the house by shutting off the circuit breakers to the well pumps, after finding no water pressure at the sink. I thought they mistakenly forgot to turn on the well water pump to the house after they were finished.
I switched on the breakers to the pumps to find out they did not turn off the valve to the sprinkler system or the control panel off...the sprinkler started to water the lawn. I shut off the system and called them. They sent out the truck again, about a week or so later, on their schedule, and did the same thing! We called again to get them to return and shut off and blow out the system. Again, they failed to do this correctly and zone 5 started watering again. We called for the third time and they sent out someone different and said it was good. We asked if they blew out the water from the system, namely zone 5 and they said yes.
We told the lady who handles appointments that if there is any damage over the winter to zone 5 they will be responsible. Well guess what...zone 5 had valve damage and they came out and said they did not have the same valves and suggested that all of them be replaced. I had it done unknowningly and paid them over $1,000 for a 5 zone manifold change. My wife called customer service/appointment and wanted to resolve this but was treated with hostility! She was told that we were always a problem and that we cannot get any other work or service done. We wanted to compromise on the replacement of the valves since 4 of the five that were removed were still good the only bad one was zone 5 which froze and broke because it had water in it.
We even tried to split the cost...but were refused any compromise. Last effort was for us to stop payment on the check and demand to have them remove the valves. Waiting to have that done soon. Will contract with some other company to reinstall the 4 valves removed since they are in perfect working order, with a replacement for the fifth. Will update this review when done.
Recommend that someone other then these guys are called to install and service your sprinkler system.
PS was told by the rude lady that the guys that did the work last year were fired(would you fire someone who's competent in their job?)