ROUND CITY, TEXAS -- Nature of Complaint: Repair and damage Issues - The repairs resulted in irreversible damage, software loss information loss of 9 years of documents pictures that cannot be replaced. Dell did not back up my computer information when working on it and lost irreplaceable information etc of 9 years. Also, lost a printer in mint condition that is made for my computer as well.
I would like to speak about my recent Dell technical support dating back to beginning of June of this year, 2013. Dell was contacted to assist with tech service on my computer, however during this service, new problems were caused where I had to call Dell several times to try to restore my computer to working settings and configuration. During my last session, the tech worked very hard, but it appears my printer had been DELETED from my computer to reset the settings, but in doing so, the tech did not check or restore initial settings first and now has discovered my printer from Hp 2004 officejet 4215 all in one software is NO LONGER available from HP to reinstall in my computer except the Printer default was available only to print. So this means my printer no longer can scan or fax, hence and all editing features ink levels etc., I have Lost all my scans of pictures and documents from 2004 - current date, 9 years of scans pictures documents and projects lost. In addition, this printer was a gift and was in mint condition specifically for my use in home and work. It now no longer works or is available. Your tech advised me I would need to buy a new printer all in one as mine cannot be remedy as its obsolete software . I feel Dell is responsible for my loss and not to mention all the data, 9 years that is irreplaceable and cannot be recovered. A printer that is an antique and can't be purchased or replaced with the same model or style. The supervisor then said It was my fault the tech did not save the info. And my fault they lost all my printer scan fax and copy services.
Then, the supervisor told me there was not anyone else I could submit my complaint to and nothing else could be done, that it was my responsibility to purchase a new printer scanner fax copier that will support my computer which is over. $ 500.00 if I. Lucky enough to find one as that model is no longer made.