Staples - Price Match Guarantee? Not So Easy
RIVERDALE, NEW JERSEY -- Visited Riverdale NJ Staples: Found a camera (Samsung ST150s) in store: Found the same color/ model on Best Buy website for $20 less, so the clerk asked manager if they could price match...manager said no, because this was an in store item, there was no way to verify if Best Buy had it in the store....so I hit the check out button on my phone, and amazingly, the Best Buy website stated the store at the next traffic light indeed had it in stock, and I could pick it up "now" for the lower price...We showed the manager, who said ( in the rudest, most condescending tone of voice) that I would need to go to Best Buy, get a circular, and bring it back: only then could they match an in store items price. I asked what if item was not listed in circular? Manager shrugged: that's our policy, can't be helped".
I said, "it would be easier to purchase from Best Buy", and I walked out. (bought camera in the color I wanted at Best Buy 5 minutes later.)
After reviewing the Staples posted policy, it does not clearly state what you would need to price match in store price, circular or otherwise...but I know that competing stores accept each others coupons on my smart phone...and best buys own site lets you save the URL or print out from competitor...
Why did the manager say- no way to verify in store at that price, and then when confronted with evidence of in store/ in stock lower price, demand a circular? For a camera Staples wasn't supposed to have! Why is it my job to bring a competitor circular to management! A price listed on website for an item VERIFIED to be in stock, in store, should be more than enough!