Blackman Plumbing Supply - No Help Here

Kohler Replacement Parts - Complaint
Review by Thestinz99 on 2013-07-08
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
MEDFORD, NEW YORK -- Needed lever for Kohler toilet tank. Has to be purchased at a major plumbing parts supply.

A Kohler showroom is attach to Backman's. Counterperson looked up part# and said he could order part. Two weeks ordered time. Never heard of a part to fix a toilet on a two week order. He offered no solution. I ask him to copy part# page. A no go. No offer of overnight shipping.

No offer to contact other Blackmans Plumbing Supply stores. He gave me a business card for a small mom & pop plumbing supply that I'm familiar with. No help there.

Never like using Blackman. Made me feel that I'm wasn't important enough for them to bother.
Comments:1 Replies - Latest reply on 2013-07-08
Posted by T on 2013-07-08:
The principal problem here is the part must be obtained through a plumbing supply dealer. That supply chain doesn't work like the retail one people are used to, like Amazon, etc, that offer overnight shipping.

I don't think you would experience far different at other plumbing supply houses, generally speaking.

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