Jordans Furniture - Returned Piece of Furniture and Would Not Give Us Credit
Customer Service - Complaint
NASHUA, NEW HAMPSHIRE -- We had bought a 3000 dollar leather sectional and had an issue with one section of the sectional that was 699. After 3 attempts at getting it remedied we were told there may have an issue of matching the same color. I mean its a black leather couch. We refused to pay for something that was not working properly. When you buy a $3000 piece of furniture you hope that it is of good quality and Jordans would stand by their furniture and customers.
So after being delinquent for 5 months because they would not remedy the issue so we refused to pay, they finally agreed to take back the piece and give us a store credit and we settled for an amount to pay them. If they had given us the credit in the first place we would have never been delinquent in payments. They stated that now the account was closed as we settled and they would give us a store credit for 699.
We went to use the credit and Jordans stated they credited it to the credit card that was closed. So ultimately Jordans STOLE our money and got their furniture back! Extremely Chitty furniture and worse customer Service.