Home Depot - Lack of Communication
Washing Machine/ Every Department - Complaint
ONLINE ORDER, NEW JERSEY -- On June 13th I ordered my mother a new washing machine from Home Depot. It arrived on the 20th. My mother attempted to use it two days later, only to find that it would not agitate. She was unhappy with the product, and did not want another washer like this one. I called Home Depot and they said they would not be able to deliver a new washer for a week. I told them I wanted to cancel the order. The gentleman on the phone said that's fine we will have someone out either Tuesday or Wednesday to pick up the washer. Order was canceled, I was told I would have my money back in my account within 36 hours. Washer was picked up on Tuesday the 25th.
Ok. Fast Forward two weeks. No refund has been placed in my account as of this moment. Add to this the frustration of spending literally hours on the phone trying to get this straightened out. Also, add the fact that Maytag has since attempted to deliver two more washers to my house (the first time I had to sign multiple papers and talk to an unfriendly dispatcher and this was after I was told by the very friendly Home Depot advisor that "everything was taken care of") I have spoken to at least five people all of whom have assured me the return number was generated and I would have my money within 36 hours of pick up.
Every time I called the nice operators said everything is taken care of. Well, called back Friday and was told I would have to speak to someone at the store (two weeks in I hear this). Once again, very nice lady tells me I will have my money back before Monday morning. Well, it isn't there yet. Called again was now told seven business days. I can understand mistakes but I can not understand or accept the utter confusion that seems to be going on inside this company. They have had the washer for two weeks. It was checked back into the store on the 28th, still I have no refund.