Charter Communications Is the Worst Company I've Ever Dealt With
Customer Service - Complaint
FORT WORTH, TEXAS -- CHARTER COMMUNICATIONS (ironically named as though I can barely understand ANY customer service agent on the phone) is the absolute worst company I have EVER dealt with. It's like a bad relationship. We've been off and on for 8+ years and I just keep going back for more punishment!
It's actually pretty insane the way they do business. I've had 3 different boxes in the last 4 months. Service fees for all of the replacements (scheduling is always an adventure) even though they were faulty boxes obviously damaged from previous owners (my current box still has problems). "Promotional offers" magically expire & bill raises $50. Call to address the issue & it's like nails down a chalkboard listening to their doublespeak & skirting the issue (in an accent I haven't quite placed yet?). Albeit pretty impressive the ability to sound condescending in a second language.
Only until you become irate & demand to speak to someone else a "supervisor" gets on the phone & your bill MAGICALLY acquired some new promotion or "customer loyalty" discount. The best part about speaking to 3 different people today was knowing that I'll just have to do it again in 8 months! Is it really THAT hard for a huge corporation to do honest business that takes care of the little guy?