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Bank Of America/ Home Loans - Terrible,terrible Customer Service!!!

Home Loans Refinance/ Customer Sevice - Complaint
Review by laila8554 on 2013-07-08
Rating: StarStarEmpty StarEmpty StarEmpty Star
PHOENIX, ARIZONA -- Trying to refinance for a lower rate, and they refused. Once I gave them all the information that they asked for, I didn't hear from them after that. I tried calling many, many times, I left numerous messages and still no call back. All I received was a denial notice for the refinance about 5 weeks later. I was never ever late or missed a payment, and they still denied me. I'm definitely finding a different loan provider for my 2 loans wth B of A.
Comments:1 Replies - Latest reply on 2013-07-18
Posted by No entitlement attitudes please on 2013-07-18:
You never said why they denied you. It is on the letter they sent

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