Allied Home Warranty - Scandalous Experience With Allied HO Warranty
Claims/service Dept - Complaint
AUSTIN, TEXAS -- I switched from my previous warranty provider after receiving a marketing pamphlet in the mail offering a better and improved warranty product for less money ,, service by Texans for Texans,, I had great service with previous provider but thought would give my business to a Tx company who had a pretty good line of bull which proved to be outright lies!!!!!!!!!!
I first reported a leaky kitchen faucet on 7/1/2013. Was told I would hear from a plumber the next day. At the end of the next day I had not heard from plumber so I called Allied and emailed them that I did not get a call...I left message because you can't ever get anyone on the phone,, no one called or responded to my email. I called the next day and was hung up on twice supposedly due to technical issues on their phone,, no call back.
I called back again and got someone who said previous plumber wasn't coming out and that a new plumber would be calling,, that plumber never called but I called them and they showed up that afternoon and said they would try to get the seals to fix the faucet,,, the plumber said he hesitated to come out on this call because Allied owed them over five hundred dollars for previous work and couldn't get paid. They wouldn't start the work until they got authority from Allied that they would pay to repair or replace the faucet.
Allied representative told me on the phone that they only paid for builders grade and regardless of what I had in the kitchen, they would only pay for builders grade. I asked what amount was builders grade,, their response was $50.00.. you can buy a faucet anywhere close to what I had for $50 even builders grade.. I had a solid brass high end faucet .. I finally accepted that I would accept builders grade faucet buy not one for $50... got no where.. said would only pay $50. I asked for mgr and was told mgr would call me next day. No response.. I called and asked for Mgr and left 2 voice messages, no response... called and asked for someone above mgr and was told they were not allowed to give out that information. To this date, no response from mgr.
When plumber called to get ok to install my faucet I had to buy and pay for, Allied told plumber I had to pay the $30 for the connections to make up the faucet above the $60 service fee. Apparently they would pay only for faucet but not for the water lines to make up the faucet to water lines... I am reporting this scam to the Tx Dept of Ins,,, BBB and the chamber of commerce and spent time writing this so hopefully I can deter future interested customers from ever considering this sorry unprofessional and scandalous company from selling any other poor soul who would be far better off keeping their money in their pocket and not for Allied warrant disservice!!!!!!!!