Cox Communications - Very Poor Service Along With False Advertisement
Billing/payment - Complaint
WARWICK, RHODE ISLAND -- I have been a cox customer since 2009. I have never been late on a payment and I always pay the full amount.I noticed the past year of 2013 they been adding on things that they should not have, such as 411 calls that I never made, mind you I am alone.They also say they will credit your account and never do! When you call them to ask questions they are extremely rude and do not correct the problem.The beginning of this year I was told that I was locked in at 120.00 monthly! NOT! They started charging me more and more!
So one day before my bill was even due I was shut off (their fault) The woman from tech support appologized and then turned my service back on saying"I would not be charged for the shut off" Well I was...I want everyone to know how much they have scammed me and warn others not to go with them!