Staples Speed of Light, Staples Rewards Chasing Molasses
COOS BAY, OREGON -- Staples offers what they call a "Rewards" program. It's not a rebate. When I turn in used printer cartridges they credit my account for $2.00 per cartridge but they insist that a customer wait 4 to six weeks to collect.
I just made arrangements to collect my most recent rewards. My intent was to purchase a four-pack of the ink which I use. I checked on line and it appeared that they they had the large 4-packs for under $60.00. When I got to the store I couldn't find that product. Instead there were packs with one large cartridge and three small. That description was not as plain on line.
They have what they call a "Product Concierge" at an e-mail address. I wrote to them and my e-mail bounced. I wrote to another e-mail address and it bounced also. I kept copies of the e-mails but don't think I should include them here.