Best Buy - Refusal to Excahnge Defective TV, Out of the Box
WATERFORD, CONNECTICUT -- I purchased a TV. The box had a small dent in it. When I went to assemble the TV, the screen had some marks on it and was defective. It was apparent also that the TV had been repackaged. Best Buy refused to exchange it. They accused me of damaging it. I did not - I handled it very carefully.
I had to buy a new one, and the new box also had dents. They claimed they would never let a box out of their store with dents - obviously a false claim.
I am suing them in small claims court. I have given them a lot of business, and was very disappointed with how they treated me.
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