Electrolux Refrigerator - Refrigerator/freezer Doesn't Work
Wave Touch French Door Refrigerator
ALAMEDA, CALIFORNIA -- Purchased Electrolux appliances as part of a kitchen remodel in summer of 2011, One week after installation Wave Touch french door refrigerator stops working. Call Electrolux, they send repairman who says problem is circuit boards, new ones need to be ordered. Electrolux says circuit boards back ordered, may take a month or longer to get new boards.
Many phone calls, threats of law suits and they agree to replace unit. I don't want replacement, don't trust Electrolux, I want my money back. Electrolux refuses refund assures me this is an updated model and says I will have extended service contract. Eighteen months after replacement is installed the circuit boards go again. Call Electrolux and am told I don't have extended warranty. Try to speak to "supervisor" and am repeatedly told they are all busy, but will call me back. Needless to say, they never call.
The only thing worse than an Electrolux refrigerator is Electrolux customer service. We are looking into the pending class actions or filing our own suit against Electrolux. DO NOT BUY this piece of junk.