Spirit Airlines - Spirit Airline -Worst Airline Ever!
Reservation Center - Complaint
If I could give negative stars to this airline, I would do so. We booked flights for a conference in Denver that was cancelled. Our colleagues booked on a number of different airlines (Delta, American, Frontier, United, etc.) all of which were willing to give airline credit and waive the change fee on their tickets with written proof of the conference cancellation. Spirit refused to make any accommodation and its cancellation/change fees were more than the air fare ($125 per person per flight segment).
In addition, they no longer have an 800 toll free number to call to cancel flights. They have changed to an 801 number (Utah) which is a long distance call and they let you stay on hold forever.
Also, be aware that this airline charges $35 online, $40 by phone, $50 at the airport, or $100 at the gate for any carry-on bag that is larger than a medium-sized purse, small backpack or brief case (16x14x12). First checked bags cost $30 online, $35 by phone, $45 at the airport check-in counter or kiosk and the weight limit is 40 pounds rather than the 50 pounds on other airlines.
Other fees to be aware of agree $10 to book by phone (vs. free online), passenger usage fee $8.99-16.99 each way on domestic flights), and $10 per flight segment to print boarding passes at the airport if you didn't print them at home or forgot to bring them. They do not do smart phone boarding passes either.
Avoid using Spirit Airlines if at all possible. They are not customer-service oriented and their basic low-cost fares are very misleading.