Dish Network - Technicians and Customer Support
JACKSON, MINNESOTA -- We had dish come through and run wires in the fall. This summer we had rearranged our living room leading to us having to run wires through the ceiling to reach where the TV is at. It was then that we discovered that they had only drilled the hole size big enough to fit the wire through, then clamped the end on. Annoying, but no big deal. Couple months later our roommates wanted to get the broadband hooked back up. Simple enough, as prior to dish the local cable came through and had set it all up. When we got to looking, rather than drilling a separate hole, and leaving the cable line, without prior permission, they cut and removed that cable line and cut by the cable box.
Now we have to call to have a technician come through and re run cables which is unnecessary cost and time. When we spoke to customer service to file a complaint, she was rude and preceded to hang up on us.