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Trane Air Conditioning - Central Air Conditioning Compressor Rusted Out in Under 3 Years

Trane Consumer Information Dept - Complaint
Review by obadiainsurance on 2013-07-10
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
BRIDGETON, MISSOURI -- We purchased a complete new Trane Central air conditioning system in August of 2010 and have had it maintained approximately semi annually by the installer, Sansone air conditioning. During the last routine service in May of 2013, the installer reported that the outdoor compressor was badly rusted and that the unit looked over ten years old.

I reported the problem with a copy of the bill of sale and a digital picture of the rusted out compressor by regular mail, by phone and on the Trane Website. I receive a reply from the website posting after three days with a customer file number, but despite numerous attempts to reach them by phone, I have heard nothing further in the past three weeks. I paid thousands for this machine and I stand to be out a lot of money.
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