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Citimortgage Lost My Mortgage Payment

Customer Service - Complaint
Review by hayleyandtam on 2013-07-10
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
TUCSON, ARIZONA -- Citi lost my May house payment. It was deducted from my bank account and it took me 5 very long phone calls two faxes (they lost that as well) and four managers to sort it out and after all that it went on my credit report! Terrible customer service! I went to Nova home loans and got a better rate, fixed the credit issue and was treated with respect. I will never use Citi for anything again.
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