Oreck Vacuum - Unresolved Squeak
Oreck Magnesium - Complaint
ARLINGTON, TEXAS -- I've had this vacuum for about a year and have returned it to the store 4 times for an irritating metallic squeak. The noise occurs on the pull movement and rarely on the push. Every time I took it back to the store it was sent to the repair shop (I was without a vacuum for 10-12 days each time) and it was returned with the same problem. It was as if nobody had even tried to fix it.
The last time I returned to the store I made the salesman aware of my frustration and disappointment in no uncertain terms. He suggested I try WD-40 or graphite on it. What??? it is still under warranty why do I have to try to fix it? So he went to the back workroom to find something to apply to the problem but couldn't find anything. At this point he still hasn't even determined the source of the noise. I took the vacuum home that day thinking I would just try to live with the noise. What is frustrating is that no one can identify the cause of the noise which leads me to believe that the noise is symptomatic of a future, potentially more serious problem.
This is my second Oreck vacuum. I owned my first for 15 years and was very pleased with it. This one is a major annoyance and I will be returning it to the store today. I have no more time to return it for repairs over and over with no results. Oreck, you have failed miserably in product quality & customer service.