Best Buy - Indifferent on-Duty Managers Wouldn't Return a $5 DVD
Customer Service - Complaint
LAKELAND, FLORIDA -- The DVD didn't have sound. I tried two DVDs of the same movie; I had the same problem with both. The managers played the DVD without issue on their DVD player, so they treated me as if I were a crook. They refused to give me the $5 refund because it was a rebate. According to one manager, "Best Buy gave me the money." It was a rebate after I spent $600!! I'll never shop at Best Buy again because of the poor customer service. Next time I'll give another retailer my $600.