U-Haul/U-Box - Different Quotes, POOR Customer Service, No Contact
ILLINOIS -- I have previously used PODS when moving cross-country. They give you a quote for the month storage and the cost of shipping from origin to final location. Done and completed in one phone call. No additional charges unless another month of storage is needed.
When I recently moved to Illinois from South Carolina, PODS did not service the area and I had to go with U-Box. Terrible
My original reservation/account was lost and they had to re-create my reservation. The "second" reservation was $300+ than the original. I was told the boxes would arrive to the holding location in Illinois within 9-days. It took 12 days. It took me calling and trying to speak with locations in SC and IL to find out where my boxes were before they were even shipped. Multiple requests (about 3-4/day for 2 days) to call me back were placed with call center before I was able to talk with someone about where my boxes were.
When I finally set my delivery date and time, I was told it would cost an additional $450+ to have them delivered. Why was I quoted from the location I packed the boxes to my address in Illinois (which I had to repeat every time I was fortunate enough to speak with someone) if they were going to charge me even more?
I have the contact information to a regional manager in SC who I have left messages with to be contacted multiple times, and still haven't heard from him. This is the WORST customer service I have ever dealt with. I have flown United Airlines through Chicago multiple times and dealt with their customer service...