Hotwire.com - Won't Refund Anything- Over Paid on Their "Secret Rate!"
Customer Service - Complaint
But around with hot wire for three nights later when I found out what the hotel was I went directly to their website and found out that how I had actually overpaid by $30 to Hotwire!!
Hot wire secret rates really did not save me anything and when I called and complained to customer service I constantly was getting disconnected or jumbled around no one was helpful and they did not refund me or help me feel like the issue was resolved in anyway!
They did not save me a dime and in fact most other hotels we have booked through Hotwire the most we really only saved was around $10-$15-
I'll book directly with a hotel from now on! Never with Hotwire!