Best Buy - Disappointed And Frustrated !!!
Store Pick Up
LAKEWOOD, CALIFORNIA -- My daughter ordered an open box Macbook Pro and got a confirmation. Another email was sent to me by Best Buy saying "ITS READY FOR PICK UP" this email was date stamped July 10, 2013, 8:04:22 AM PDT.
I drove 30 miles to Best Buy Store # 127 in 5101 Clark Ave, Lakewood, CA. I was there today, July 10 at EXACTLY 11:35 AM - the store Camera can verify that ! I'm the guy in Blue Shirt, and Dark Pants in the STORE PICK UP COUNTER.
A store associate (White Girl / or Latina, Blond - please verify your camera!) took my pick-up confirmation copy and I was told THEY DONT ACTUALLY HAVE THE ITEM AVAILABLE !! I talked to the White guy by the main entrance and asked for the "MANAGER" to help me out. He called somebody, another white guy who I assumed is the "MANAGER" checked my paper work went to the pick-up counter and talked to the girl that accommodated me and I was told, the same thing: they don't have the item available !!!!!!
Now both of them told me there is a exact item in Best Buy in Westminster CA ( Another 15 or 16 miles away! ) and they can transfer my order in there and pick it up right away. I have some more questions buy both the "MANAGER" and the clerk left me in the counter!!!!! so frustrating!!! CHECK YOUR STORE CAMERAS GUYS!!!!
I drove to Store #111 Westminster CA, and was informed that the order is not ready yet, that if I'm in a hurry, they can cancel the order and I have to pay upfront to get the item right away!!! The girl in the counter is a young Latina. I was just so mad and frustrated because they didn't even do anything to help me or facilitate the order....The time I was in the counter is around 12:35PM. Again, The store camera can attest to that -
I have all order paper, confirmation, and pick-up order emails in hand. I can email this to anyone who is interested to investigate this scenario. Again I challenge these stores and the Managers to look at the cameras !!!!!
Please improve your customer service !!!! Don't waste our time, money, gas and effort !!!!
By the way, I don't complain and Hide; My Name is JOEY NARTE, email me at firstname.lastname@example.org and my cell # is 310-483-8711
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