Shuttle Computer Complaint - Poor quality, poor service, poor attitudes
NY, CALIFORNIA -- I bought a Shuttle K6200 for my son who opened his gift on Christmas day 2005. The computer did not work as intended (Media Center with tv tuner) from the very beginning. It has now been almost three months of dealing with bad customer support (in California: non-responsive, and unwilling to refund my money for a bad product (they say my 14 days are up!!!!) The computer is now in their new support center in Atlanta and has been for over a month and a half. They do not have a solution to make the computer do what I paid for it to do.
I have reported this to the Better Business Bureau (like it matters to them) and I have tried patience in hoping they will do the right thing. Everytime I call, they say they will get back to me and no one does. This has been going on for way too long and now I just want my money back and never buy from them again. Does anyone out there have any advice to give me? This is the most frustrating situation and I feel totally taken advantage of in every way possible.