Priceline.com - Rip Off
Rental Car Service - Complaint
I’ve used Priceline.com for years. Always had to put card info in to make a bid. Nothing has changed as I could see ad, least I thought. I went through the same process of bidding a rental car. I did not read the terms because the process was the same as always. You have to enter your card info in order to get a bid. Priceline have the customer put their card info in before they will give you a quote back on a bid and now they are debiting the customers account without your knowledge and will not refund the customers money.
I wanted to compare your price with your competitors. After seeing that the reservation was processed without my knowledge and checking my bank account and seeing a debit from Priceline I called minutes after bidding to cancel and I was told I could not get a refund. I feel if the person doesn’t call ahead to cancel or show up to complete the transaction that would be a reason not to refund their money. You ripped me off for $74.22 that I do not have to just give away.
They also are taking customer’s money for rental car companies that require you to have a credit card. If you make a reservation with a company that offer the best deal Priceline does not verify whether the company only accepts credit cards which will mean if you don’t have a credit card and you make reservation with one of those companies you can lose your refund because car rental agreements are non-refundable. The deposit varies by the agreement you make with Priceline and you don’t have all the info until you complete the reservation. So you can’t really ask the rental car company questions until you complete the reservation process with Priceline. So that leaves you stuck.
I will never do business with your company again and I will make sure to put the word out about how you mislead your customers by having them putting their card info in before they can get a bid just so you can steal their money.