Sprint - Horrible Customer Service
Customer Service/Billing - Complaint
I have had 3-4 phones on my account for almost 10 years. One of the phones I use as a secondary phone stopped working when I switched to a different device. SPRINT CUSTOMER SERVICE gave me instructuctions to repair it and never worked. Unfortunately I don't have 24 hours to spend to do their jobs for them. They are supposed to make the phone work that's why I pay a ridiculous amount of money to these idiots every monthy.
Of course that number is somehow the main number to my account so I don't get any payment reminders or anything. When I tried to setup auto pay over the phone with them, they said you have to set up online. When I go online I have problems logging into my account. So when they turn off my service without any warning. I CANT EVEN CALL IN TO MAKE THE PAYMENT. This is unacceptable to me and it has now happened twice where I can't call in to make my payment and they rob me on late charges. The first time it happened my wife was pregnant and I had to literally leave my house at 3am to go call the doctor in an emergency. Of course there are no pay phones anymore so I had to beg the clerk at 7 11 to let me use their phone.
This happened again today. I CANT EVEN CALL IN TO MAKE THE PAYMENT. I was scheduled to have a conference call for a $200k project that I have now missed the call and the client is now furious and we will probably lose the project. THANKS SPRINT! YOU JUST COST ME $200K! There is obviously a reason that VERIZON and AT&T are the preferred provider for these services. I have been a long time SPRINT customer, but you have now lost all credibility. I don't know whether to switch services or file a lawsuit for this HUGE LOSS that I have now incurred. I am sure $200k is nothing for SPRINT, but for me and my small business it was a life line.
If anyone is looking for a good service provider, look the other direction!!!!!