Verizon - Bait and Switch - Denied $250 Visa Card
Customer Service - Complaint
METRO AREA, MARYLAND -- Called about limited time offer I received. Talked to 4 different people as I had many questions and confirming information because my husband did not want to change our service. The reps were.....Adrienne on 2/15, Michael on 2/19, Shayjuan on 2/21 and Ms. Diggs on 2/22. The one thing I repeatedly asked about was the $250 Visa card. I was told by all 4 reps that I would automatically receive the card after a 3 month billing cycle. Long story short, because I am the follow-up Queen, I put this on my calendar.
After waiting patiently and not receiving the Visa card, I made a phone call only to be told by 2 different people, I did not get their names as I was too shocked and angry...... "We can/If we send you the Visa card, your monthly bill will increase" and "They (the previous reps) were giving you and blank statement about our Visa card policy". First, how do they know what happened during those conversations? They weren't there, I was the one taking the notes and second, both of them gave me 2 different increase amounts.
So, the bottom lines are.... your bill is based on who you talk to, get your discounts up front and check your monthly bills carefully.