Payless Car Rental - Worst Car Rental Experience, EVER!!!
LAS VEGAS, NEVADA -- We rent cars about 10-12 times a year. This was our first and last rental with Payless.
Booked via Internet and the quoted price including fees and taxes was $67.54 due at pickup.
After several [snip] attempts to upgrade to a higher class car the renting agent started on insurance, telling us it was mandatory.
My husband, having been a car insurance for over 40 years, quoted the terms of our personal insurance policy. He was told by the agent that my husband didn't know what he was talking about. After making it clear that we did not want to take the insurance the agent printed the Rental Agreement and asked my husband for his signature. I thought it strange that he did not ask for a signature or initials that we declined the insurance and asked to see the contract. Not only was the insurance on there, but other additional services such as "roadside insurance". ( Duh, we have full coverage with AAA).
The total amount due added up to $168.50 for a 2 day rental. Needless to say, we had the agent revise the contract. The total time spent to get the car rented was 65 minutes.
Subsequently, our plans changed which made it necessary to extend the car for 1 additional day. I attempted to reach the office by phone and had to make 3 additional calls, each time being put on hold for over 15minutes. I was dissatisfied with their policy of charging a "contract termination fee" of $11.00 for extending for one day in addition to the extra day rental charge.
Overall a horrible experience.
Stay away from Payless Car Rental!