State Farm Insurance - Failure to Communicate
Homeowners Ins - Complaint
WINTER HAVEN, FLORIDA -- I received a certified letter from State Farm 7/13 stating they did not renew my policy 4/13! No notice. No insurance for 3 months without my knowledge. I called to ask why. I've never had a claim in 15 years and always paid my premiums on time and in full. I was told a letter was sent to me 4/12 with suggestions for things they wanted done to the property. I did receive that letter and I complied with each "recommendation." Never did the letter state it was required that I had my property mgr do these things, yet I faxed them to her, she had them done and charged me for them in my May statement.
State Farm's letter was dated 4/16 and the items were completed on 5/4. When I asked why they failed to renew me, I was told that I had not provided invoices, photos, etc. on the items they wanted done. Huh?! Apparently I needed to fly 1500 miles to act as their secretary. Nowhere in their letter did it state these main items are mandatory and documentation must be submitted to State Farm. I guess the customer is supposed to be a psychic secretary! Ok, now that I know you need me to do your paperwork for State Farm, I will ask the property mgr to submit everything on my behalf. State Farm then told me it was too late. They would not renew the policy! Perfect payment history. Perfect lack of claim history. Perfect compliance history yet they refuse to allow me to continue as a customer. So sad to see companies who feel customers are not necessary to their business. With an attitude like State Farm has down me, I would love to see them go down the tubes ASAP! I am a small business owner and treat my customers like GOLD, because that's what they are. They are the reason my business exists and grows!