Sears - They Destroyed My Brakes
Automotive - Complaint
LONGVIEW, TEXAS -- Let me tell you how I got screwed by Sears. From being an employee in the past I always chose Sears to get my oil changed (& I took my parents vehicles there as well). This last time I went to get it changed they were too busy since I had to be at a wedding that Saturday and I was on my only day off that week, I went to Midas. As usual I always go for the 'Extra' oil service so they will check everything because I don't check anything. As they were checking, they saw that transmission fluid was put in my brake system and that I was lucky to get there. (They gave me samples but Sears didn't want to see the samples) They showed me where the transmission fluid had eaten through the rubber in my break lines... I had to have everything replaced ($1400). I called Sears because that are the only ones to work on my vehicle since I got it brand new in 2010. I asked if they top of fluid, they said yes... Through twitter they got me a case manager....he said they would take care of it... 4 months later my claim is denied because of these 2 reasons.... There is no receipt showing where they topped of my fluid (being an employee they use to check these things as a courtesy for me) and I went over 3K miles in between oil changes....my Jeep owners manual says I can go up to 8K miles in between changes.
Case in point.. I used to be one of Sears biggest cheerleaders, bought craftsman like it was going out of style, sold over $3Million dollars of product for them, Signed up over 1,000 people for Sears credit cards, gave them 4 years of my life as an employee, and they won't fix a mistake they made when servicing my vehicle. Shame!
Please post this on your page so that other people won't make the same mistake I did...it is a tough one that really sucks, but I learned my lesson at a cost of $1400!
This is really me, I'm from Merkel Tx (now Longview). If this gets 1million likes, maybe @Sears will take notice)