Hotwire - WIll Not Refund After Purchase of Refund Policy
Hotel Reservation - Complaint
I am very disappointed in this company. I will never be doing business again with Hotwire, and I will make sure all of my family and friends know that they should not as well. I reserved a hotel room, and purchased the cancellation policy. When I needed to cancel this room, I was denied coverage by the cancellation policy because I did not fall under any of their terms and conditions that were sent to me AFTER I had already purchased the policy and committed myself to the hotel. At that point I was told I can cancel the insurance and get my 8$ back, but not the hotel room for 220$. After fighting with the insurance company as well as hot wire all morning, I now realize what a scam these two companies are. The hotel I booked with issues concelations, however I cannot get my reservations canceled because I bought through Hotwire. I was mislead and I currently disputing this charge with my bank.