Charter - Internet, Worst I've Ever Had
HONEA PATH, SOUTH CAROLINA -- I have had Charter Internet, phone, and TV for 2 years now. It's the worst I have ever had to deal with! There is not enough room in this form to write all the complaints I have. From being charged for something I did not receive to the ignorance of the Techs that have been out here to fix the problems. It is the most money I have ever paid for service and the worst service I have ever had.
Again I'm having a problem with my internet connection and NOW I have to wait 2 and a half days before a tech will even be here. UNACCEPTABLE!!! They don't seem to care if you have their service or not. But they dang well care if your bill is paid on time. Sure the people I call (Tech agents), have all been nice. But raising cane with the tech support is like raising cane with a waitress for bad food.. Unfortunately Charter is the only service we have in this area or I would no longer be a Charter customer.
My file is as thick as a novel with Charter and yet they shove me to the bottom of the list to come and fix their problems. WHY? Could it be because they have no one working for them that can fix it?