Travelocity Complaint - Unproffessional thieves (travelocity) ruin vacation
SAN ANTONIO, TEXAS -- 4 of us booked our vacation through travelocity to cancun just before the hurricanes hit. we still wanted to take the trip since alot would be rebuilt by the time we were to go. we called 1 week prior to departure to make sure of our reservations. we were assured all was fine, they would've notified us otherwise. we arrive to find they booked us into a hotel that was under construction. i incurred over $300 worth of cellphone charges to call travelocity to arrange new accommodations. we also were stranded on the side of the street with our luggage for over 4 hours until they made these arrangements. we paid for a 4 or 5 star hotel, but they supposedly only had a 2 star hotel to offer. before they even made these arrangements, they wanted us to find our own hotel, pay for it, and submit reciepts for reimbursement. we stayed in their 2 star for one night and made our own arrangements as they advised the next day. now after our vacation, they refuse to reimburse me for the hotel i had to pay for while i was down there. they ruined our whole trip, jeopardized our safety, and robbed us. they have refunded us for the hotel portion of our package and some of the cellphone charges, but credited it on my friend's credit card since it was the one used for booking our vacation. how am i supposed to get my money back from her credit card when i paid phone bills in cash already? may i add that when you buy a package deal for hotel and airfare you get a deal. so the amount they are offering back doesn't come close to what i had to pay for while in cancun. I DO NOT RECOMMEND TRAVELOCITY TO ANYONE. i am going to do all i can to post my complaint especially since i've seen all the other complaints on here about them. wish i would've seen them before my trip, then i would've known better!