Direct Energy - Misleading Phone Call and Then Recording Call Without Consent
Sales Dept - Complaint
UNKNOWN, ILLINOIS -- Rico called and said he was from Ameren. When I took the call, found out he was with Direct Energy, not Ameren. I informed Rico that I get these sales calls every couple of weeks, and I've repeatedly asked them to stop calling, make notes in their system to stop calling, and to put me on the do not call list. I then asked to speak with his supervisor. After a lengthy wait, Lyndsy came on the line.
As I was explaining to her how Rico had mislead us in believing he was with Ameren, she said she would listen to the tape to see what was said. I then asked her if all of the calls were recorded and she said yes. I informed her that I was not informed this call was being recorded, that I did not give my permission to record this call, and they should contact their general counsel to look up Illinois law about recording phone calls without permission. She then asked if I gave permission to record my call only for the portion of my asking to be removed from their records and to put me on the do not call list. I agreed only for that short amount.
If this company had good service, they wouldn't be using false and misleading methods when they call.