American Express Posted Payment to Wrong Account.
Customer Service - Complaint
TAMPA, FLORIDA -- I called American Express to make a payment over the phone with my debit ATM card. I gave the customer service representative my account number.
The representative asked me to verify some information about me which is fine I expected that and since I gave him my account number and he verified the identity information I expected the payment to be posted to my account but somehow this representative was able to post the payment to another account and the account numbers are not even close.
I spoke to supervisor, Manager, and they can see the mistake how it was done but they will not corrected unless they speak to the account owner where the payment was posted and get their permission to remove the payment that was posted to their account by mistake.
This is ridiculous! The American Express representative made the mistake not me and not the other account holder. American Express should correct this and suck it up just like Bank Of America does when they make a mistake.
What if the other account owner does not give the OK to remove the money, then what? American Express gets to say "OOOPS" we made a boo boo and I will be out my money plus American Express will get to charge me a late fee for the mistake made by their customer service representative?
Just ridiculous specially when customer reps, supervisor and manager can see the mistake but won't fix it unless the second account owner agrees to have the payment posted in error voluntarily voluntarily removed.