Verizon Wireless - Gone Way Downhill!!
Android - Complaint
UNION, SOUTH CAROLINA -- After upgrading to a new phone that would never stay connected to the internet, they ruled a Motorola software issue after calling in for weeks...sent me a "certified" replacement. It was as bad as the first or worse. (hello I paid for a new phone here). Second phone was also ruled Motorola software issue again. I was offered a different type phone but I would have to pay for the battery and door. I refused to pay since I lost money already on an otter box case for the first phone. Having to buy a battery and door told me it would be another used phone. They agreed to send a different Android which cost me $$$ on another protective case. This phone would not even power down. It locked up and wouldn't stay connected to internet as well. I called back and they offered to send yet another phone like the one I had but first wanted to mail a new Sim card. The sim card didn't correct any problems.
I finally agreed to try the same junky phone again..not to my surprise....the connection issues were the same. They forced through some type update and no change. When I pay the upgrade price for a new phone I expect a new phone replacement. I was told it was because I waited past a certain date to send it back...Welllll, who's fault was that??? Not mine, since every time I called they put me on with tech support who never could fix the problem. I now have almost $300 in phones and cases but a phone that half works....and wasted countless hours of my time going through trouble shooting over and over and over only to get the same results as I got from the first call. I pay for internet on a phone which totals more than my home internet on two lines and I can't even surf the Web without dropping signal...hot spots are the same..tired and fed up with crappy pricey phones. GET IT RIGHT VERIZON WIRELESS AND STOP WITH THE RIP OFFS!!!!
More Reviews on Verizon Wireless: