Verizon Wireless - Gone Way Downhill!!
Android - Complaint
UNION, SOUTH CAROLINA -- After upgrading to a new phone that would never stay connected to the internet, they ruled a Motorola software issue after calling in for weeks...sent me a "certified" replacement. It was as bad as the first or worse. (hello I paid for a new phone here). Second phone was also ruled Motorola software issue again. I was offered a different type phone but I would have to pay for the battery and door. I refused to pay since I lost money already on an otter box case for the first phone. Having to buy a battery and door told me it would be another used phone. They agreed to send a different Android which cost me $$$ on another protective case. This phone would not even power down. It locked up and wouldn't stay connected to internet as well. I called back and they offered to send yet another phone like the one I had but first wanted to mail a new Sim card. The sim card didn't correct any problems.
I finally agreed to try the same junky phone again..not to my surprise....the connection issues were the same. They forced through some type update and no change. When I pay the upgrade price for a new phone I expect a new phone replacement. I was told it was because I waited past a certain date to send it back...Welllll, who's fault was that??? Not mine, since every time I called they put me on with tech support who never could fix the problem. I now have almost $300 in phones and cases but a phone that half works....and wasted countless hours of my time going through trouble shooting over and over and over only to get the same results as I got from the first call. I pay for internet on a phone which totals more than my home internet on two lines and I can't even surf the Web without dropping signal...hot spots are the same..tired and fed up with crappy pricey phones. GET IT RIGHT VERIZON WIRELESS AND STOP WITH THE RIP OFFS!!!!