T-Mobile - They'll Rip You Off!
Samsung Galaxy III - Complaint
CHICAGO, ILLINOIS -- The worst possible company. The worst customer service ever. Would never RECOMMEND these guys to anyone. Stay away from them!!! Thieves and liars with very bad attitude of ppl working for them. This being said from customer they lost 5 yrs later. They milk your money slowly.
First they overcharged me few times, for messages I sent and I had unlimited plan.... later for minutes I overused with is fine. Here and there they would slip few buck for this or that. I didn't care I was to lazy to switch to someone, had few friends with them and hated to deal with their customer service so ill peacefully just pay whatever. Well, they figured it out and used it well.
Last year I took my boss' daughter to Europe, she was 3 yrs old. They froze my account for 3 months. I went to State and Monroe location to speak with the manager of the store. I asked particularly what the fee was for doing it, he said its FREE. Then, I asked to pay any bill, or fee I might have since I knew ill get back from Europe with no money. I told him I do not wanna be back and bill waiting for me for God knows what. He said " pay the last bill, that's all". I did it. Last thing I strictly requested to have cell in function day before my arrival to the airport so I can inform kids parents we are fine, etc...I came back, phone DID NOT work. I went through hell because of that.Anyway, called them and they said I gotta pay $75 reactivation fee plus some bill they pulled out their ass saying billing cycle begun, when I paid the last bill and I asked that the manager before I left.I paid it all to have my phone back! I finally decide I'm done. Canceled my contract May 25th 2013.Gave them address to send last bill plus cancellation fee. Paid my previous bill that would came every 13th of the month. Month later I called to see why am not getting any bill.Representative called Lisa tried to convinced me I canceled my contract on Jun 20th instead of May 25th. Thank God, I had all info down, time and everything of my cancellation date. However, once I put her in corner and she spoke to FINANCIAL DEPARTMENT she told me they'll fix the issue and call me back in next few hours. The issue was I got charged $407. They charged me $97.04 the last bill. That was OK as I said I'm paying on 13th and I assumed that fee was for the [snip] new billing cycle. I agreed to that fee. Then, I agreed to pay $200 cancellation fee as well.
I don't know who's lunch was left unpaid since they found $110 extra for me to pay. I paid $300 and since am leaving for Europe I did not pay those charges of 100-something bucks. I did not spend those. Explanation was of course " new billing cycle begun " already once you paid your last bill. Its funny, since in total I spoke with 4 people today and I swear to God they all have different stories. At least they could have make them sound the same.
I'm done with them, stay away people! STAY AWAY. Ill write review on every possible site they even mention T-mobile, inform all my friends/family here and in Europe, since I paid my price other people shouldn't! They do not deserve to have customers at, all.Do not deserve to be bought from AT an T, they do not even have a contract any more. A lot of unsatisfied customers left behind, a lot of people they didn't care to keep. Very bad way to do business.