Stokes VW of North Charleston, SC Complaint - Stokes VW caused $8000 damage
NORTH CHARLESTON, SOUTH CAROLINA -- The following letter was sent to both Burlington Volkswagen and Stokes Volkswagen. Rob Womack from Stokes called me back saying they would cover the work on the 7th of March, but then stated they would not fix the car two days later. Neither Stokes Volkswagen nor Burlington Volkswagen has replied to this letter in writing as per my request. Ed from Burlington Volkswagen has made it clear that they would repair the car for over $8000.00 out of my pocket.
Stokes Volkswagen has
not taken any responsibility for the damage to the engine due to not repairing the car correctly.
I called 1-800-822-8987 for Volkswagen Customer CARE asked the person on the phone to give me a statement in writing on Volkswagen Corporation’s position on warranting work done by Certified Volkswagen dealers. The person on the phone said it was between the dealer and me and that they do not get involved. They refused to make any statement in writing or forward me to anyone who would.
On March 27, 2006 I was on my way to Florida, when my car started to hesitate and stall. I called a tow truck. The tow truck driver informed me that the nearest Volkswagen Dealer was over 50 miles away and asked if I would like to take the car somewhere else. I insisted that it only be repaired by a Volkswagen dealer who knew how to repair my car. I left the car with Stokes Volkswagen of North Charleston, SC for a week to be diagnosed and repaired. They stated that it was the timing belt that caused the problem. I asked them to replace any other parts that they thought should be replaced due to wear since the car was in their care and being taken apart anyway. It cost over $1200 dollars to repair the car. I drove the car home and it seemed OK. It did seem to be a little off, but I assumed it was break in of new parts and trusted the “Expertise” of the Volkswagen dealer. Within a month of very scarce driving and under one thousand miles the car gave the exact same problem. Seven hundred of the miles were to bring the car home from South Carolina. I towed the car to Burlington Volkswagen who diagnosed the car with timing belt problems again. They stated that it would now cost over $8000 to repair the car again, due to the car not being repaired correctly from Stokes Volkswagen. The service manager at Burlington Volkswagen spoke to Stokes Volkswagen and they said they would not pay to fix the car.
Please read and correct me if any part of this is not factual.
Burlington VW Fax: (856) 386-6087
Stokes VW Fax: (843) 767-7822
Please reply to VWComplaint@cybernj.com