AT&T - Horrible
Customer Services and in Store Service - Complaint
SLEEPY HOLLOW/WHITE PLAINS, NEW YORK -- I wanted to get an upgrade on my phone since I am eligible. I went to the AT&T store located in my town. They're supposed to close at 8:00 and he locked the doors at 7:30! I told him to open the doors because it wasn't time to close . He then told me I wasn't an authorized user on the account so I couldn't be helped. So, I went to White Plains AT&T store in the Galleria Mall and I didn't receive help until about 30 minutes of my arrival.
Meanwhile, their store was closing in about 20 minutes. I asked them how do I become an authorize user on the account so I can get my new phone and one of the guys go I don't know how to . Oh and also their was no service in this store so every-time I had to use the phone I had to step outside the store that's not good customer care ! I left the store without receiving my new phone and very upset . I was also on the phone with customer service for 32 minutes and they couldn't tell me that I can authorize myself onto the account through att.com. I had to solve every problem by myself .