Sovereign Bank - Lousy Customer Service
Branch / Corporate Office - Complaint
MASSACHUSETTS -- I washed my hands of that bank almost a year ago after a couple of rotten things the corporate offices did. To be fair, people at the branches are really good but their hands are tied by the higher ups. I closed a personal checking and savings as well as a business account and business line of credit.
A couple of weeks ago I get a bill for $250 for the yearly few on the line of credit (btw, Rockland Trust and most local banks are just $100). So I dropped by a branch and explain it to the manager. He agrees that it's total BS and calls the corporate offices. The guy on the other end tells the manager that the customer (me) needs to pay it right away since its past due and won't do anything to resolve it.
Just a warning to anyone that deals with Sovereign bank or plans to, these guys don't give a flying you know what about customers