Personal - Do Not Buy Canon Products

Printers - Complaint
Review by jared99 on 2013-07-12
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
TEXAS -- They do not support their own products. I found it impossible to reach them by phone. It is easy to reach a multitude of vendors who want to charge you for advice regarding canon products. I purchased an mx432 and the second time I changed ink cartridges, it would not realign the new cartridge. Their contact phone number takes information, but then says they are closed. I sent them an e-mail and they replied with the times I could reach them by phone, but each time I called back I got the same message.

My friend buys another cheap printers when they run out of ink. He says it is cheaper to purchase cheap printers than to buy the ink cartridges. I think he may be right! I might try his method. Aren't you tired of sitting back and allowing them to treat you any kind of way? I'm tired. Let them buy their own products.
Comments:3 Replies - Latest reply on 2013-07-12
Posted by John Nicholson on 2013-07-12:
No, it is NOT cheaper to just buy a new printer whenever the ink runs out. Do the math. However, sadly this is the state of "customer service" nowadays with large companies. Buy a different brand. Try an Epson or even an HP, tho if you have problems, you will, no doubt have the same bad customer service.
Posted by Val in AZ on 2013-07-12:
I have a Canon SX40hs, I love the camera and two, Canon was nothing
but helpful the few times I have called for assistance.
Please don't lump all Canon products into a bad category.
Posted by CU on 2013-07-12:
Question: If you car engine started making a funny noise, would you call Ford and ask them to fix it over the phone? It seems like they shouldm after all you could have paid $30k for that car.

If you wouldn't call Ford, why would you expect that Canon, or HP or Dell or whoever is going to diagnose a problem over the phone for a printer that costs under $100 new? Try to imagine what their profit margin is on that printer vs. the cost of maintaining a huge call center.

I don't think it's bad customer service, it's just bad expectations.

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