Jenn-Air - Don't Waste Your Money
We were sold an extended warranty by Jenn-Air on July 2nd. Apparently their high end applicances only last about seven years. (I guess I should have kept the original oven that was in the house for 20+ years...only problem was that it didn't look "pretty" enough for me. Guess I screwed up big time!)
Tech came to house on July 3rd to look at oven and said he would need to order parts and would be back the following Monday to fix oven. Never heard from them. We called (Monday, July 8th) and they said they were waiting on warrany company to approve repairs. Never heard back.
Called repair company this morning (Friday, July 12th). We were told that the warranty company, Federal Warranty Service Corporation, was supposed to have called us back Monday afternoon.
Finally got Federal Warrany Company on the phone. Apparently they just dropped us with NO notification. Their warranty states they will notify a customer if the warranty will be voided. This never happened.
I understand companies are in it for the almighty dollar. But why sell someone a warranty for $314 dollars and then leave them hanging and expect us to continually call back and spend our time on hold trying to figure out what is going on.
The estimate to fix the oven was $824. So this comapny was going to be out $510 on our warranty. I understand warranties are a gamble on BOTH ends. We may buy a warranty and never use it, or a repair may be more than the cost of the warranty. If our repair had been $100, they would have pocketed money; I would not have gotten a refund. Yet since they were going to be out-of-pocket a little they drop us with no notice. Unacceptable!
Jenn-Air and Federal Warrany Company are a JOKE.
Don't buy Jenn-Air and don't buy their extended warranty they offer through Federal Warranty Service Corporation. You will be wasting your time and money.
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