T-Mobile - Worst Customer Service-2 Months to Correct Billing
BURNSVILLE, NORTH CAROLINA -- Talked to T-mobile representative in early May '13 about grace period for trying service (I live in mtn. of western NC), was told there was 20 day trial period. I ordered HTC One from T-M web site (love the phone) but traveled to Jackson, MS thru Atlanta - the GPS and other features wouldn't work in Atlanta!
I returned the phone on 5/29 received credit on 6/8. Was billed for $745 on 6/22; called customer service (was charged $200 for early cancellation though it was in 14 days not after 20). Was credited $200 for cancellation, but TM wanted to charge for the phone, spent 2 hours on phone requesting supervisors; went through 3 departments having to repeat all information; finally got bill straight - this is July 6th!
Told TM customer service I would not pay any bill till I had final paper copy of charges. Today is July 12th an I have been getting dunning phone calls for $44 since 7/7 - I mailed payment 7/10 (same day I got bill), and the calls keep coming. THIS IS THE WORST RUN COMPANY I'VE EVER DEALT WITH !!