UMR United Healthcare - Refusal of services; phone contact
Member benefits - Complaint
PALO ALTO, CALIFORNIA -- OMG! I have been battling with UMR/UHC for a CT scan that was performed over 1 year ago! They refuse to pay for the procedure even when it was not delegated as a pre-cert procedure.
Now I'm trying to obtain information regarding providers in an area outside of my zip code (visiting family and need a physician while away) I've been given providers that do not take UMR/UHC, wrong telephone numbers...and the telephone prompts are terrible! I have to yell into the phone in order to have my selections recognized, I was repeatedly transferred from one dept to another - terrible! I have to listen to the same prompts every time I call the company.
This is totally unacceptable.