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UMR United Healthcare - Refusal of services; phone contact

Member benefits - Complaint
Review by cab21590 on 2013-07-12
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
PALO ALTO, CALIFORNIA -- OMG! I have been battling with UMR/UHC for a CT scan that was performed over 1 year ago! They refuse to pay for the procedure even when it was not delegated as a pre-cert procedure.

Now I'm trying to obtain information regarding providers in an area outside of my zip code (visiting family and need a physician while away) I've been given providers that do not take UMR/UHC, wrong telephone numbers...and the telephone prompts are terrible! I have to yell into the phone in order to have my selections recognized, I was repeatedly transferred from one dept to another - terrible! I have to listen to the same prompts every time I call the company.

This is totally unacceptable.
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