Target - Customer Service for Online Purchase Ridiculously Bad
Online Purchase Customer Service - Complaint
I spoke with three different customer service representatives, two of which cut me off to track down a package that was shipped on the third of July and was not received by the 12th.
Target states they use UPS to deliver an online order. So I entered my street address to ensure a UPS delivery. The online system would not accept my information so I gave them a call.
I have had difficulty in the past so explained carefully when I placed the order that the address provided was a street address not a mailing address. She did not seem to appreciate my explanation or concerns, and basically said it will be returned to Target if you don't get it.
So of course I did not get the package. UPS contracts with the USPS to deliver some of their packages. I assume this is a cost saving measure. So instead of delivering to a street address, UPS contracts with the post office to deliver the package. However if your street address is not a mailing address, your package goes to a post office where no one knows you and it sits there until it is returned to the company you purchased from.
The post office will not give you the package if you go in and ask for it if there is no legitimate mailing address on the package, which in my case it is not a mailing address. The postmaster says they get hundreds of packages just like mine that cannot be delivered because they were not sent with a mailing address.
So after talking with three customer service reps once I used UPS tracking and realized it was delivered by the USPS at the request of the sender (Target), I was told the package would be returned to Target and I would receive a refund. I explained, I did not want a refund, I wanted my package. No luck, no help, no nothing but the same unacceptable response over and over again.
Love you Target, but will never order online again.