GameStop - Sent Incorrect Items
iPod - Complaint
ONLINE -- I ordered and received a pre-owned Nano Gen 7. I was VERY happy. It looked brand new. It had arrived in time for the birthday party. Then I reviewed the contents of the box (not the original box, a generic "Pre-Owned" box). The wrong sync cable was included. The Nano 7 uses the Lightning cable, not the old sync cable.
I called the 800 number. Spoke to a nice guy, but since he didn't even know the Nano 7 used a different cable, I told him I was going to go to the local store and have them change it out. The local stored didn't have one, so I called the 800 # back. I was told they couldn't send me just a cable. I would have to send the entire package back. Once received they would send me a new package with the correct cable (possibly). I have never in my entire life heard of something so ridiculous.
If these were new units I could maybe buy that GameStop doesn't have spare cables lying around. However, these are USED units, so clearly GameStop has NEW cables and earbuds in inventory to match up with the USED units that are purchased. This is just an example of what GameStop thinks of their customers, that we are just trying to get spare cables for free. Well then, ask me to return the cable and if it is not received in 10 days charge my credit card. Don't make me wait two weeks for GameStop to correct their mistake. It is insulting and a perfect example of lack of concern for their customers.
I will never shop at GameStop, online or in stores again. I would rather pay full price than deal with incompetence and line the pockets of a company who thinks so little of their customers.
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