Direct TV - Lied to Me About No Contract
Customer Service - Complaint
MADISON, WISCONSIN -- I normally don't do this, but Direct TV has pushed me over the edge.
I have been a Direct TV customer since 2009. When I moved to my new house, they informed me that I needed a new receiver - which I had to pay for - because they would not give their long time customer the same "deal" as brand new clients.
Back in December of last year, my receiver ceased working (yes...the one I paid for). When I called Direct TV to replace it, they wanted to charge me for the new receiver AND pay the shipping. I was appalled.
For those of you who don't know (or who are not aware), you RENT your equipment from Direct TV. So, their piece of equipment that I RENT broke, and they wanted me to pay for a new one. Imagine that you rent a house or an apartment, and the dishwasher or washing machine breaks. Are you expected to PAY for a new one? Of course not. You are already paying them a (exorbitant) fee each month. Maintaining THEIR equipment is THEIR responsibility.
I called Charter and set up for a technician to come out the next day. I then called Direct TV back and told them to cancel my service. My contract had long since expired with them. The "service representative" on the phone gave me several discounts on my monthly bill and beat out Charters price AND waived the fee on the new receiver. I asked (SPECIFICALLY ASKED) if I was going to have to sign a new contract. He answered "NO". I stayed with Direct TV.
I have decided that I no longer am getting a benefit from my satellite service. We are not a heavy TV watching household, and services like Netflix and Hulu do just fine at a far less expensive price. I called today to Cancel my Direct TV service and guess what? Oh yes. I'm being charged a cancellation fee. Talking to a supervisor did no good. I was also (rudely) reminded that if I failed to return my RENTED equipment in time, I would be responsible for that also.
In this day and age where our devices are offering us more and more options for viewing and obtaining information, you would think that Companies like Direct TV would do what they can to retain as many customers as possible. They've lost me. And, I hope that any of you reading this will take pause before signing up with them.
Direct TV, your days are numbered. And I will smile smugly as technology advances, and you are left behind. An old expensive relic with way too many commercials.