Pep Boys Complaint - Be Aware of repair and diagnostic service at Pep Boys (3 repairs worth $194.52 but still the same problem)
WAUKEGAN, ILLINOIS -- I have send a letter to the Pep Boys CEO Lawrence N. Stevenson and posted in their web site (www.pepboys.com) the following information, the manager from their local store (Waukegan IL) called and he said he could not do any thing and i should contact their corporate office which I did. I was told that they will forward that information to their regional manage BUT HAVE NOT HEARD FROM THEM ever since.
My vehicle was overheating and I took it to the PepBoys in Waukegan IL on 02/11/2006. I was told to replace the THERMOSTAT which I did (see invoice 0966 1111197 for $100.75). I went out of town next day and I came back on 02/16/2006 (the vehicle was not driven in that time) I found the same problem: the vehicle was overheating while in heavy traffic.
I took it back to Pep Boys Waukegan IL on 02/16/2006 and they told me that on 02/11/2006 the mechanic recommended to change the cooling fan relay and thermostat but the service advisor on 02/11/2006 did not say any thing about the cooling fan relay. But any way, as I was told to change the cooling fan relay I agreed and told me to bring the vehicle back next day as they did not have the parts available but I paid for the parts in advance (see invoice 966 1111389 $68.48).
On 02/17/2006 after waiting for 5 hours some one told me that the POWERTRAIN CONTROL MODULE had to be replaced and they won’t be able to do it that day so i had to bring the vehicle next day (they had to order the POWERTRAIN CONTROL MODULE from the dodge dealer). But I had to pay for the installation of the relay (see invoice 0966 1111410 $25.29).
On 02/18/2006 when I went there some one else informed me that I had to take the vehicle to a Dodge Dealer to reprogram the POWERTAIN CONTROL MODULE as they can not fix that there. This made me wonder that why I was told the previous evening to bring back the vehicle to Pep Boys.
I took the car to a Dodge dealer and after the diagnostic they informed me that there was no problem with the POWERTRAIN CONTROL MODULE but the only possible cause for vehicle overheating was a cable between relay and PCM. That cable had been replaced and there was no problem with car overheating any more.