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Frigidiare/Electrolux - Horrible Experience With Customer Service

Window Air Conditioner - Complaint
Review by thomasebuckley on 2013-07-13
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
AUGUSTA, GEORGIA -- I purchased a Frigidiare air conditioner which proved to be defective because of the constant scratching sound which could be heard whenever the power was turned on. Since the appliance was installed in the bedroom, there was no way I could tolerate the noise. I contacted Frigidaire's customer service department and requested that someone take a look at the air conditioner to determine if something could be done to remedy the problem. I was told that rather than send a repair person they would replace the unit with a new one. This was the beginning of the summer hot weather ---so I agreed to the solution.

Everyday for four weeks I called customer service to determine the status of my complaint only to be told that the "back office" was working on it and someone would be in touch within 2 days. Here it is nearly 5 weeks later and nothing has been solved. I have begun to contact every consumer protection agency and await a resolution.
Comments:1 Replies - Latest reply on 2013-07-15
Posted by Chris Polk on 2013-07-15:
Hello thomasebuckley,

Thank you for bringing your concern to our attention. At Frigidaire, we value our customers and assure you this is not typical of the quality that we strive to achieve.

I would like to research your appliance and account to determine if there is any more I can do to assist you. Please send your full name, date of purchase, model/serial number, and complete contact information (and preferred method of contact) to chris.polk(at)electrolux.com.

Thank you in advance for your patience and willingness to provide us with this necessary information.

Best regards,
Chris Polk
Online Outreach Representative

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