Spirit Air - They Do Have a Heart
Flight - Compliment
LATROBE, PENNSYLVANIA -- We were waiting at the gate for our flight to Myrtle Beach for our family vacation when we received a call that my mother-in-law had passed away. Of course we had no other choice but not go. The resort and the rental car reimbursed us 100% without a hassle. Spirit on the other hand we couldn't even get a hold of a person.
We waited till the viewings and funeral were over and then we were on hold forever only to be told that we had to pay $125 per ticket to get to use our returning flight. We had 4 tickets so that was another $500 on top of our $800 we had paid. And then we had to buy 4 more one way tickets. Wow. We got in our car drove an hour to the airport to speak to a person.
The man at the counter remembered us and went through the chain of command and alas 4 new tickets for a new family vacation in 6 weeks. We did not purchase the travel insurance when we originally bought our tickets. We will from now on. The Spirit employees at Latrobe were wonderful.